Do you allow returns?

We understand that sometimes a person will change their mind once they receive their order. In the event that you would like to return all or part of your order we will accept a return based on the following conditions:

• We must be contacted within three (3) days of delivery that you would like to return all or part of your order.
  
  
• You must email beth@grandfathersspirit.com for a return authorization. Without a return authorization your return request will not be honored. If you do not receive a reply within 3 business days, please assume that the email was not received and resend the email to beth@grandfathersspirit.com
  
  
• We must receive your order back to us within ten (10) days of original delivery date.
  
  
• We must receive your return back to us in the same condition and packaging as it was shipped to you. It must be returned to us postage paid.
  

Once we receive your return back to us and review the product for resaleability, you will receive your return in the form of a Grandfather's Spirit Gift Certificate for the entire amount of your refund. The Gift Certificate is valid for 1 year from date of issuance. In addition, we will send you a coupon valid for 30% off your next order, with the same dates of validity for 1 year from date of issuance. Note: the Gift Certificate and the 30% discount coupon can be used together on your next order.

NOTE:  All items are subject to inspection/approval prior to credit. We are unable to accept returns of raw smudging ingredients, smoking materials, and tea, and still guarantee purity of the product to our customers. 

All sales of raw materials, including kinnick-kinnick, tobacco, smoking herbs, tea, and incense are final. No exceptions.