FAQ (Frequently Asked Questions)

Can I cancel my order once it is placed?

We understand that sometimes a person will change their mind once they place their order. In the event that you would like to cancel all or part of your order we will accept an order cancellation based on the following conditions:

  • We must be contacted prior to shipment that you would like to cancel all or part of your order.

Please note that simply contacting your credit card company and cancelling your order DOES NOT CANCEL THE ORDER WITH GRANDFATHER'S SPIRIT. 

  • You must notify us by email of your wish to cancel your order. You must email beth@grandfathersspirit.com and request an order cancellation in writing. We will immediatly acknowledge your cancellation email and cancel your order.
  • Once your order cancellation is received by us, your purchase price will be returned to your credit card and you will be sent verification of that refund via email.
     

NOTE:   If you would like to  cancel your order after shipment has taken place, please refer to our RETURN POLICY