Can I cancel my order once it is placed?

We understand that sometimes a person will change their mind once they place their order. In the event that you would like to cancel all or part of your order we will accept an order cancellation based on the following conditions:

• We must be contacted prior to shipment that you would like to cancel all or part of your order.

Please note that simply contacting your credit card company and cancelling your order DOES NOT CANCEL THE ORDER WITH GRANDFATHER'S SPIRIT. 

• You must notify us by email of your wish to cancel your order. You must email beth@grandfathersspirit.com and request an order cancellation in writing.


• We charge a 20% restocking fee to disassemble and return the stock to inventory. It took our time to package your order securely for shipping. You have changed your mind about receiving your order. We need to be reimbursed for our time to package your order.


• You will not receive back the original credit card processing fees. You changed your mind concerning receiving your order. We require reimbursement for those now needless fees that we were charged by PayPal.
   

NOTE:   If you would like to cancel your order after shipment has taken place, please refer to our RETURN POLICY